Reviews of District Stairs in Ajax

We picked this company for impressive portfolio and spotless reputation on Google, we signed a contract In February2022 and scheduled to start after Easter. We since then have changed our mind about expensive metal railings and requested wooden railings instead. We had to source hardwood ourselves as D.S.wasn't able to provide the one we choose on signing.We had to wait 4months for hardwood to arrive. D.S. installed originally requested oak treads on basement stairs.We didn't like how wood grain looked with light stain colour. We requested to change to maple treads and risers for the main staircase. While sampling stain we've learnt that maple doesn't stain consistently. We then researched a technique which require sanding first layer of stain off. This extra work wasn't in the D.S. contract, so we decided to source, fit, stain and install treads and risers for main staircase ourselves.

We then requested D.S. to install the supplied hardwood floors, install newel posts, pickets and railings. Given our changes, we suggested either return deposit minus work done on basement stairs, or complete work that was requested and still remains part of the contract. It took several phone calls to schedule floor install, it then took 2months for D.S.to come to make a template for custom curved nosings.

While installing newel posts at the top, one post wasn't in line with the other, moving it left marks. The custom curved railing didn't fit correctly/was misaligned and needed to be re-cut. Finishing piece were 2pieces and were falling apart, we asked for new railing so we can find the way to cover groove on the end of railing properly.

A different team came to install stair railings and pickets. After they left we didn't receive a phone call from D.S. to check on the work done.I then emailed a pic of defective part and they apologized and assured someone will come shortly to fix It. I requested new part to be made. Instead of advising new steel fillet was required, the old one was modified. It doesn't fit properly under new railing and looks incomplete.

To be fair most of the defects were resolved after debate, but I don't feel they should have happened in the first place.