Reviews of Sport Chek in Ajax

walked into Sportchek Ajax a week ago…

Walked into Sportchek Ajax a week ago and found a winter coat it was on sale (had a green sticker) I walked up to the cashier and paid for it took all of 10 minutes. The cashier was friendly even offering additional discounts like for friends and family or something like that, she handed me a Canadian tire card with points as an extra, tossed the jacket on the table (no bag) and wished me well. No mention of final sale or anything else of importance. I'm walking to my car with my kids she runs outside and hands me a receipt she forgot to give me. I toss it in the car (again no mention of a final sale on sale items). Yesterday, I try on the jacket it's too large (tags are still on it brand new and unworn). I go back to the store today (6 days after buying) to try and get the same exact jacket smaller size. The cashier tells me too bad so sad final sale!??!.
She calls the manager by phone (he doesn't bother coming over to the counter so I can explain) and he supports no exchange no refunds. BUT I was NEVER told final sale?? Never! I look at every word on the receipt all it says is SALE??? OTHERWISE, I would have triple-checked everything like fitment of course asI was in a rush and was with my kids! So I walk out of the store a 2nd time now stuck with a jacket that's too big and useless to me. * Update I got a survey emailed to me which I completed appropriately. They said a “VP” would be getting back to me. No such luck. Then I get “ we will certainly re-train” the staff at that store (code word for you aint getting nuttin). Retraining of staff will do zero to help me out with my plight. I didn’t ask for a refund just a smaller size and you cant even do that? It had been a while since I walked into a sportchek having bought most of my kids and my coats from sporting life and with this experience I will never walk into a Sportchek again in my life. Sportchek is dead to me.