Reviews of Lastman’s Bad Boy Burlington in Burlington

When I purchased a sectional sofa from Lastman's Bad Boy, the Sales Rep was upselling the warranty plan for the furniture. I paid $178.88 for the warranty called Solid Gold 5 yr Warranty Plan. Dont buy this SCAM. I made a claim for the furniture, opening a ticket on March 09, 2022 and April 21, 2022. They are still being processed. Every time i called the customer service, I have to wait for about an hour, and being promised that someone from warranty department would call me. It would never have happened. I called to make an official complaint and requested for a supervisor, the agent told me his supervisor would call me within 48 hours. It has been almost 3months, and nobody has contacted me until now. That is why i call this warranty plan they is a SCAM.

Edit: they sent me an automated reply to look themselve good and caring. I emailed my complaint to ordersupport@nooobody.com as directed. It has been more than a month and it is still being processed. LOL

Very helpful in my decision making and right through to the final sale. Delivery was prompt and good.. HOWEVER I have changed my review to a one. I need everyone to know about their scam of a warranty. I was told that my faux leather couch that I bought 2 years ago was under full warranty for 5 years. It is a very clear one that supposedly covers everything from personal damage, to rips and burns. A few weeks ago we noticed a tear in the material and contacted the store. They explained that as it was faux leather, it was not covered. They ran around me for two to three weeks, managers hiding from me and not returning calls to the fact that the warranty as seen below includes faux leather. I finally tracked down someone at head office and after 7 hours of waiting on hold over three days, Spoke to someone there. I emailed copies of my warranty, bill and pictures of the tears. They told me they were cracking, not ripping and cracking is not covered. You can spill paint on it, they will cover it, (supposedly), your kid can even stain it with urine and it is (supposedly covered... See picture) but if there is a manufacturing issue with material quality then you are totally Sol. I am so angry and am on a quest to ensure that other people are not getting lied to, ripped off and basically sucker punched. I have read stories of others in the same predicament and find it completely disgusting how a consumer can be treated. They are wonderful until they get your money. Then turn on you. We should give then a boycott and see how things turn for these partially corrupt businesses. I tell everyone I know, on social media and on the street about this and to go elsewhere. I'm even writing to cbc marketplace. Sorry for the rant but I don't want to see anyone else in my position.

Edit. They sent me a reply to make themselves look caring and good. I have replied to it and it's been a week now and no reply from them. What shady scumbags! Useless....