Reviews of Country Hills Hyundai in Calgary

We bought a used vehicle from them last month. Within a week the check engine light came on. We brought it in and they said there was no problem, probably didn’t like the cold. We then brought it to our local mechanic and we have $1600 in repairs. We’ve been trying to talk to anyone but they don’t return our calls. All they care about is the sale. Horrible customer service. Avoid this dealership.

One of the worst Sales Team i have ever dealt with in my  whole life, this dealership is spoiling the name of Kaizen Group for sure. We Bought a 2022 Hyundai Pallisade Luxury from them back in October 2021 and got the delivery on 12th Feb 2022. Deal was negotiated in October and it was just a matter of completing the financing paper work on 12th Feb. Please avoid this dealership there are a lot of other good dealership who care for their customer and don't cheat.

Following was the deal negotiated in October.

1) Sale Price was negotiated as Amount A and they asked for Amount X in advance which brought down the Sale Price on Bill of Sale to Amount C.


2) The Dealership was going to buyout my 2018 Leased Nissan Murano and agreed to buy the vehicle for 26K. Lease payout for my Nissan Murano on Feb 13 was 22415. Difference of 26K - 22.4k would be deducted from Hyundai Pallisade Sale Price of Amount C. As the nissan murano was leased i would not get GST credit and would have to pay for it which would be extra 1300$ which i agreed to.


3) On 13th feb when i went to the dealership and met the finance manager they were not ready to honor the SP which was mentioned on my Bill of Sale ( Amount C) and were charging me extra 2000 $ in addition to the 1300 $. Finance Manager called the Sales Manager multiple times and nothing materialized.

We all know currently the market is really hot for new / used car and specially for hyundai pallisade, the sales manager clearly told me that they would be ok if i didnt take the delivery of this vehicle, obviously they have an upperhand in this market and can sell this car for a lot more and are ok with me not buying it. I had a newborn who was born in december and needed this car badly as it was an 8 seater, I was left with no option other than giving up on their terms. Please stay away from Country Hills Hyundai for your own good, their sales team is one of the worst.

I will never be purchasing a vehicle from country hills Hyundai. They knew I was flying down from fort mcmurray to finalize that deal I was told me I could get 0.9% financing on and a six month deferral, which was the whole point of me purchasing it.. when I got financial approval before I booked my flight, using all my flight points plus $150 dollars, missed a day of work AND second because I left without a car and no way home, did they ever mentioned it was for 4.49%. I lost a lot of money because of these guys. Then to top it off my dealer never got back to me the morning I was coming in. I had to call the dealership to ask where he was to find out he wasn’t even scheduled to come in till noon. Only Then did he finally text me to tell me he wouldn’t be in at all and someone else would help me. When I showed up, no one knew I was coming in. They didn’t let me test drive the actual vehicle because it only had 300km on it and pushed me into another car cause they “didn’t want me to put more km on my new car”. I never knew about the new interest rate and had to specifically ask about the 6 month deferral when we finally got to signing papers. The NEW guy that was helping seemed completely uninterested in trying to help me get my original deal. Not only that, but less than a month later after walking out on them I got an email from my original dealer asking me about “how my car search was going”. Thanks for wasting my time. Very unprofessional of you. Very upsetting experience..