Reviews of Reliance Heating, Air Conditioning & Plumbing in Calgary

I have rented an A/C unit from reliance and the experience has been horrible. It has only been installed for about a year and hasn't worked properly since installed. I have had reliance technicians come to inspect at least 5 times and each time is a different excuse for why my home will not cool down like other homes. The A/C runs all day and all night and never gets to a reasonable temperature. The most recent experience however, has been terrible beyond reason. The technician told me the control board on my furnace was broken and I needed to pay to replace. I had to fight to prove I had already purchased the furnace protection plan with them so it was covered. Eventually they gave in but it would be days before the part arrived. Then they came back with "the part" that was apparently provided to them as the replacement by Lennox. But this time it was not compatible and there is no way possible for them to repair it. My only option is to replace my furnace entirely. In 15 minutes on Google I found the real replacement part and it is available in town the same day. I went to look at my furnace again to ensure that i could perhaps change the board myself. I then found out the technician had rewired my control board back completely wrong! No power to my furnace at all! I figured out how to wire it back properly again by myself and all of a sudden my furnace works again without issues!!!! The A/C is running again although the unit is STILL not working properly as it cannot cool my house but atleast I am not getting scammed by reliance into buying a new furnace now. So watch out for these guys. They have no idea how to repair HVAC at best and are intentionally sabotaging equipment to scam you into more services at worst.