Reviews of Rocket Auto Haulers Calgary

The WORST Business I have ever dealt with!!Shipping a Vehicle from ********* ** to ******* ******* Don't believe anything you see on their "Fancy" website, all lies.Received competitive quote so thought I would give them a try.Originally my Vehicle was to be shipped on a train. Found out afterwards Rocket Auto was planning on subbing it out to another shipping company.The train plan didn't work out so Rocket Auto told me they could arrange a truck for another $700. I figured I had no choice, so I agreed, then the fun started. They would not give me an exact schedule to ship my vehicle, They stopped answering my emails, txt and phone calls when I finally received some communication they kept delaying and delaying the date using all the excuses in the book. a couple times they would give me a date and when that date arrived they had another excuse. Finally after 4 weeks of waiting they told me it was going to be delayed longer due to mechanical problems with their truck. I responded with a Cancelation email which I was shocked they accepted and informed me I would get a refund in 14 days. 2 weeks later I had to ask for the refund which they actually did send. (minus a towing charge that they charged double what it was to deal with the tow truck directly.)I can't believe a company can even exist with such horrible service. I learned a big lesson....read reviews and stay away from a company that has such bad ratings.

I shipped a car with this company since September 16, 2023 from Calgary to Toronto. Today is Oct 20, 2023, no trace of the car. Tracking system not working. Its the worst nightmare doing business with this people!!!