Reviews of Supreme Security in Calgary

Not impressed - the sequence of incompetence has been astounding.

Had a full home security system put in my home by Supreme. This is not a cheap endeavour (especially considering the 3 year contractual commitment you must make which seems market standard in the industry based on my research) so had diligenced various security firms. I read a lot of negative things re the "big boys" (ie. Telus, Liberty, Vivint, ADT, etc) so I focused on smaller, local firms hoping for a more honest and reliable service. I told Supreme these very concerns at the onset and they said all the right things.
I was naive - seems like you get the same problems but they don't seem competent to resolve them (maybe it's the same at the big firms too).

Issues from day 1. System was installed in June late. 1st visit they sent a junior technician by himself but I sent him away as I did trust his competency to do the job solo (the next visit was 2 technicians who were here from 9am-5pm so imagine what this lone new guy would have done).

They also realised they made errors in the original quote as more items needed to be changed and they did not have all the eqt we agreed to (tho to their credit they did not increase my costs for the additional eqt they missed in their quote).

After the installation, parts of the home security system did not work. To me, that is not a success. They have already come back to try to fix but items are still not working. Then they started mentioning extra charges for visits. At this point, I was annoyed and angry.

As I am travelling my wife has been dealing with them and is not happy with them (OR ME). She warned me not to use such a small and unknown company for something so important as our home security and safety. She just shakes her head when she looks at the non-functioning security camera and panel. Attempt/visit nu4 is next but I have low expectations now. The owner has reached out to me and is apologetic which I appreciate however he does not seem to have the full details from his staff which isn't confidence-inspiring.

I will be posting timely updates to see if they actually care or are just like the big security firms and I end up stuck with a super expensive 3 year contract of non-working security devices.

Update as of July 12 2023: another security panel is no longer working.