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Opening hours

Hours may differ - changed a while ago
Thursday:
09:00 AM - 05:00 PM
Friday:
09:00 AM - 05:00 PM
Saturday:
09:00 AM - 05:00 PM
Sunday:
09:00 AM - 05:00 PM
Monday:
09:00 AM - 05:00 PM
Tuesday:
09:00 AM - 05:00 PM
Wednesday:
09:00 AM - 05:00 PM

Social media

1.00/5
Poor

Recent reviews on Yably

Karl van Thiel 05.12.2023
1/5
Poor
Please read.
I would not consider Weather Pro
I signed order for all windows and door as triple glass June 29, 2023
Weather Pro received 15% deposit on June 29, 2023
Separate order form for the door June 29, 2023
I asked for a vent back door. This form does not specify glass. (the order with the windows has the door with triple glass)
Tue, Oct 3, 2023, I received email to confirm installation for Oct 12, 2023
Installation began Thursday Oct 12, 2023
Installed the wrong trim: They came back and installed the correct trim after a few weeks.
Text Ian 8am Oct 13, 2023 regarding the door not having vent, not being triple glass and the trim is wrong
Ian said he tried but the order was to far along (order went in the same day he took my deposit)
I email the office Oct 13, 2023 Received a call the following week.
Nov 8 - At this point Ian will not respond to me.
Kitchen bay window is wrong way, received credit of less than 1%
Front bay window: Plastic piece coming off within a few weeks. They fixed it two weeks later.
Back door
I ordered triple pane + vent.
I have two separate orders that show triple glass. They only provided double pane glass and refused to replace it or provide any credit.
I requested a vent door June 29, 2023. I was informed on Oct 13, 2023 after it was installed, it was too far in production. This does not line up since I signed the order June 29, the same day they took my deposit. The door was not completed until Sept 27, 2023.
Nov 30 REDFLAG
Bohdan emailed me "communication with Ian seems unnecessary at this stage
The biggest problem is communication. Ian made many promises but whenever there was an issue, he couldn’t be reached.
Request for upper management to contact me email/text.
Oct 16, 2023 requested Ian to come see the installation to see if he would be satisfied (7 weeks later and still hasn't visited)
Nov 20, 2023 Requested a call - no one called
Nov 22, 2023 Requested a call - no one called.
Nov 22, 2023 Requested a call for a second time - no call
Nov 23, 2023 Requested a call (finally called that afternoon)
Nov 23, 2023 Requested Ian to call me - no reply
Nov 23, 2023 requested a call regarding the Privacy Policy - no reply or call
Nov 29, 2023 Requested Ian to have the owner call me - no reply
Nov 30, 2023 Bodhan - email requested owner name and number. Refused and wrote.
Regrettably, I'm unable to provide the contact details of our company owner, as they are not involved in customer service matters.
Nov 30, 2023 Requested someone above Ian and Bodhan, - refused and deflected my question
Nov 30, 2023, Asked Bodhan "Are you the person that runs a company? There is no one above you that I can speak with?" deflected the question and never answered.
Nove 30 asked Bodhan again if there was anyone higher than him - deflected the question and never answered.
Dec 1, 2023 Requested Bodhan to call - no call
Dec 1, 2023 Request for a call from upper manager on the website in the chat - no one called
Dec 1, 2023 Bodhan emailed "I'll investigate this matter and coordinate with one of our supervisors to contact you on Monday for additional support."
Its Dec 5, 2023 - still no call for supervisors/upper management.
Very disappointed customer.

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Rating
4.78/5
Very good
526 reviews from 2 other sources
4.30/5
Good
163 reviews on Google
5.00/5
Very good
363 reviews on Weather Pro - Windows and Doors replacement company

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