Reviews of Bill's Muffler & Brake Shop Ltd in Conception Bay South

Put car in last week requesting brake pads installed as rotors were fine with low mileage. Garage called while I was out and told wife that rotors had to be replaced along with the pads. She couldn't find me to ask so said " I guess if they are gone replace them."

When I found out the work was done and she paid for it, I went to garage to discuss.

Receptionist told me that it was policy to replace rotors with pads.... I asked to see same.... she couldn't show me a policy...guess it's verbal.

The receptionist kept saying said "well she approved it". That was her out...... To which I said well you told her they HAD to be replaced. She said "I actually told her that if you're selling the car I wouldn't replace the rotors I'd just do the pads".

So my wife was told that the rotors had to be replaced. Which was incorrect, plus the receptionist was not honest in her version of the phone call. The receptionist is unethical and so is the garage with this kind of upselling.

Don't spend your hard earned money here, they are not trustworthy at all.