Reviews of Staples Coquitlam in Coquitlam

My recent experience with Staples was nothing short of a nightmare. When I purchased a pair of earphones, they convinced me to buy their ECP warranty, which they claimed would cover me beyond the manufacturer's warranty. However, when I tried to return the earphones within the year, they suddenly changed their tune and said I had to use the ECP warranty because the manufacturer warranty only lasted 30 days. It was clear to me that they were willing to say anything to make the sale and meet their quota.

To make matters worse, the customer service I received was terrible. The representatives were unhelpful and seemed more interested in making a sale than resolving my issue. I was extremely disappointed by their lack of professionalism and would not recommend Staples to anyone looking for reliable customer service or fair warranty policies. If you're considering making a purchase from this store, I would strongly advise you to look elsewhere.