Reviews of Katies Cakes in East York

The same man you are talking about is the same rude person that ripped me off. I ordered a very expensive cake for a show and the night before the show the cake fell apart. We showed them pictures and a video of the completely ruined cake and was given the run around. I was told that my money would be refunded but the owner of the store never paid. The store is a second rate joke and I will never again have any dealings with them. Also the cake was far from tasting home made.

There are no words to explain . one of the worst customer service experiences i have ever had . The Man who claims to be the manger is a very rude person .

Used to order all birthday cakes from Katies but not anymore the service is terrible. Very rude on the phone whe enquiring about pricing. Used to be very good...think it's time the bakers stick to baking and they find a good receptionist to take orders. Go to Phipps...service with a smile always.