Reviews of JTL Alarm & Surveillance in Edmonton

Please read this before you decide to use this company .This by far had to be one of the worst companies I have ever dealt with .

When I met with Dolby to discuss my system I specifically told him I wanted to purchase the entire system , he wanted me to enter an agreement where I rent the equipment from him for a period of 3 years + monitoring fees . I stated I wanted to buy it not lease it from him and he wasn't happy about that .

He thought about it and quoted me that to buy and own the equipment I would have to pay him $2000 + GST for all the equipment and I agreed to that and a monthly 1 year contract of $39.95 which he raised to $42.95 then raised again to $49.95 .

I ended up selling my home and asked him if he was interested in installing a new system in my new home . He replied "No" he was not interested so I advised him I would be discontinuing service with him . Thats when he decided that I owed him more money . I was in a 1 year contract which I completed and then went month to month as discussed and I owned the equipment since I paid him over $2000 and he kept stating he thought I owed him something ... conversation ended .

Here is a link to all the equipment he sells and the retail pricing .

https://buy2gig.com/ .

This will show you the price differences between what he wants to charge you and what he's supposed to charge you . In my case he gouged me and the equipment he says he sold me for $2000 actually is worth maybe $700

I didn't feel good about how Dolby mentioned he thought I owed him more money . I bought the equipment outright or so I though and he verbally told me I did

I sent him a written notice of cancellation as per the agreement and I get a message back from Dolby demanding $600 for unlocking the control panel or he is going to come and remove it . I was like "what" ?

I bought the equipment from him but little did I realize the Dolby and his shady ways wrote on the contract in small writing that the control panel was " not inc" and I did not notice this at the time I signed the contract because I trusted him and the verbal agreement we had . Dolby is as shady as they come, always trying to figure out a way to take advantage of his customer so that you will owe him more money at the end

I suggest you all close read the contracts he made you sign as he has made it so that if you discontinue service he will come after you for additional money . He basically ripped me off and knew he was doing it .

It was he that did not want to continue service because he wanted the $600 cash grab and he will take back this monitoring panel , then sell it and install it in someone else's home telling them that its new when its not ...its actually from someone else's home as will be most of his equipment ....super shady !!!

I have signed up with Telsco . There you buy the equipment and they do not own any of it , it will always be yours . I even sent them a email to verify the control panel is mine to keep and they stated yes it is ( see attached photo) . They are the exact same price as Dobly's JTL and they do not do shady things to their clients .

They actually gave me better cameras which include sd cards and the ability to talk through any camera where Dolby does not offer that . Again Dolby goes out of his way to take advantage of his customers ...most of you do not know this yet but just wait until you try to discontinue service even though he verbally tells you that you own the equipment he is not being honest to you

Ive learned my lesson and I hope you seriously look at what you have signed because he 100% is going to play it to his benefit and add very small print items onto the contract so he comes out ahead and remember some of his equipment he is installing has been in other clients houses ,such as mine , so anyone after this point may be getting my control panel installed in their home