Reviews of Koch Ford Lincoln Sales Ltd in Edmonton

Exceptional Service from Andres Moreno at Koch Lincoln Ford Edmonton!!

I recently had the pleasure of purchasing my first car at Koch Lincoln Ford Edmonton, and I must say, my experience with Andres Moreno was nothing short of exceptional. As a first-time car buyer and new to Alberta, I was naturally apprehensive about the process, but Andres went above and beyond to ensure I felt comfortable and informed every step of the way.

From our initial interaction, Andres demonstrated a deep understanding of my needs and situation. He organized a comprehensive walk-through tour, which he thoughtfully sent to me, allowing me to familiarize myself with the available options even before stepping foot in the dealership. This proactive approach set the tone for the entire experience.

Throughout the process, Andres exhibited a remarkable level of attentiveness and professionalism. He patiently guided me through the various options available, never once resorting to the condescending attitude sometimes associated with car salespeople. Instead, he approached our interactions with humility, politeness, and genuine care, making the entire process feel easy and straightforward.

One aspect that truly stood out to me was Andres' commitment to ensuring my comfort and peace of mind, especially considering I live far from Edmonton. Despite the distance, he meticulously coordinated every detail within the tight timeframe of just five days, leaving no stone unturned to facilitate a smooth transaction.

What truly resonated with me was Andres' unwavering dedication to customer satisfaction. He didn't simply focus on making a sale; rather, he prioritized my needs and concerns above all else. Even after the purchase was finalized, Andres went the extra mile by checking in on me on the day of my long drive back home—a thoughtful gesture that truly underscored his commitment to customer care.

In addition to his exceptional service, Andres impressed me with his clarity and transparency regarding all aspects of the purchase. He provided thorough explanations of the specifics, ensuring I felt confident and informed every step of the way.

My experience with Andres Moreno at Koch Lincoln Ford Edmonton exceeded all expectations. He exemplifies the qualities of a truly outstanding salesperson—attentive, humble, polite, and dedicated to providing exceptional service. If you're in the market for a new vehicle and want a hassle-free, customer-centric experience, I wholeheartedly recommend reaching out to Andres Moreno. He's not your regular pushy car salesperson—he's a consummate professional who genuinely cares about his customers' satisfaction.