Reviews of Reitmans in Guelph

I returned a pair of slippers today. I originally paid $19.72, $5.12 of that was from the balance left on an old gift card. The young girl behind the counter had to go to the back to ask for direction to give me my refund 2 times. There were only 2 staff in the store and about 12 customers. There was quite a line up and finally the other staff member came to the front. Because neither of the staff listened to my final directions I ended up with a gift card for $19.72. Who would ever give a gift card for that amount. I was very angry to say the least. There is always a lack of staff and a lack of customer service in this store. That is why I usually don't shop there.