Reviews of Canada Computers Halifax in Halifax

Had a water pump in my PC fail unfortunately, however I had purchased the 3yr tech care warranty. Of course they needed to verify the issue themselves which I understand, but having my PC for 5 days is a bit much for something that probably took 20 minutes. Anyways they call me to say the unit is defective and they have already swapped in the replacement for me - which at first I thought was nice of them, as I had planned on doing that myself. In hindsight though I feel it was so I wouldn't "notice" what had actually happened until I got home with my PC.
When I got my PC home and switched it on I immediately noticed the replacement was not what I had originally purchased.
To be specific my original pump was a Kraken Z53 with the 2.5" LCD display on the pump head (the ENTIRE pump head).
What I had been replaced with was the new "base" model Kraken with a 1.5" screen that is only a small square within the larger pump head. Looks really tacky, and I never would have purchased this version ! Looking at my receipt I also see there is a large price gap between my original pump and the replacement, about $70 worth that was NOT refunded to me. Thing is, my original pump still exists, but had been re-branded as the Kraken Elite, for a higher price, which I would just chalk up as 3 years of inflation - not my problem. But of course this greedy company didn't want to lose more money and replace with an equivalent, so they opted to downgrade me without my permission.


When I called to complain and search for a better solution I was met with a brick wall of "this is the decision head office has made". When I asked them to re-evaluate the situation, as I feel though I am being ripped off, they instead strengthened there position of "this is what you're getting, take it or leave it".
I offered to compromise, and pay the difference to get the equivalent of what I had before. Nope, no compromise. No apologies or even a hint of empathy. Just cold robotic corporate BS. I ended up returning their replacement unit and taking back my defective one to pursue the manufacturers factory warranty of 6 years.

When someone purchases an extended warranty on their product , FOR ADDITIONAL COST, they do so expecting it to be a smooth and hassle free process, and that their product will be replaced with an equivalent or better if none is available. You don't replace someones 55" TV with a 48" because there are no 55's available.
You don't replace someones V8 engine with a V6, because it's now depreciated. That's not how warranty works.
The fact that Canada Computers wasn't even willing to compromise with me shows how little to me they care about customer satisfaction. I will never purchase another product from this shady, scummy, greedy company ever again, and I suggest you do the same.

To any of you floor staff that may be reading this, my quarrel is with your management - you guys have always been good to me.