Reviews of Core Care Family Health Team in Hamilton

Dr glenny and their mental health counselor Audrey Augano are both incredibly unprofessional and lack the fundamental understanding and compassion needed for treating patients with mental illness.

I have (on record) 5 phone appointments with audrey that were taken over when she started crying about her own personal problems with her family issues and not allowing me to finish speaking. On each occasion audrey was too emotional with something external or unrelated to what I was talking about and took over the entire session... i began to really dread appointments with audrey as her basic understanding of mental illness was severely less than it should be for someone in her job position. Over all both dr glenny and audrey lacked the basic understanding and compassion needed to be treating mental health patients.

If you dont have mental health issues, you will likely receive better care from dr glenny. If you do suffer from anxiety disorders or ptsd like myself do yourself a favour and find another team. The mental health clinician audrey made situations much more challenging for me than they needed to be. Audrey also broke confidentiality when I discussed being disappointed that dr glenny was refusing to treat physical issues and dismissing them all as anxiety.

The only exception to the over all poor support I received throughout my two years with this clinic was my time with their wonderful psychiatrist dr Kate and the dietitian diana, both were phenomenal. I'm sad to lose these 2 on my support team. However after both dr glenny and Audrey's innaprorate behaviour I believe it is for the best that I find care with a more informed provider.