Reviews of Eastgate Ford Sales & Service in Hamilton

Extremely disappointed with recent "Works" package on my new F150. Vehicle was left with extensive grease marks on interior windshield, all 4 doors, all 4 rims, exterior glove box and inter glove box content. It is clear that no post service COVID sanitization was performed on the vehicle whatsoever. If service technicians have such disregard for a customer's vehicle, it is difficult to have any faith in the services and inspections that are supposedly being performed. Shoddy service is insidious and brings businesses down over time. Employees who show such blatant disregard should be shown the door. The next day, the Service Manager at Eastgate Ford did make a half hearted attempt at cleaning the glove box grease and provided a new cloth bag in exchange for the one that Eastgate Ford soiled. Aside from that, little ownership taken by Eastgate Ford other than to say it was a "mistake" and "everyone makes mistakes". My mistake was taking my F150 to Eastgate Ford in Hamilton. This is too bad as their parts department has been awesome to deal with. As a Ford shareholder, it pains me to have to review such a poor dealership experience for an automotive brad that I wholeheartedly support in a variety of ways. These are not the professional standards that those who grew the dealership from its humble beginnings would be proud of.

It is a company that sells many types of cars, from small cars to heavy machinery.