Reviews of Goemans Appliances Stoney Creek in Hamilton

I purchased a fridge, freezer, stove, dishwasher, microwave drawer, range hood, and wine fridge from Goemans. I placed the order over a year in advance of needing the appliances knowing the lead times needed due to covid supply shortages. I was told by Bill that they would hold appliances in the warehouse as they came in. A couple of months ago I was told the inventory was in and would be delivered and installed on my timeline. I paid for everything including install. When setting up delivery they nonchalantly stated that the dishwasher would not be available until after Christmas - this was after confirming it was waiting in the warehouse. After multiple calls and finding a new dishwasher with another supplier, a dishwasher mysteriously appeared. Then the same happened with my fridge and freezer. All of a sudden they were not in and could not be delivered even though I was told that all was waiting to be delivered. Not only that but the dates for delivery of the other appliances were canceled as they didn't separate out the fridge and freezer from that delivery order. So I then had to spend more hours on the phone and drive to the store to speak to the manager. After days of frustration and lost time they were finally able to deliver and install.

I finally received my fridge and freezer today. However they would not provide an install date until next week (an install I have paid for). I now have a fridge and freezer sitting in the middle of my kitchen for Thanksgiving weekend. They each have multiple tipping hazard signs on them (built in models) and are very precarious. With children and dogs around this is a huge safety issue!

The big promises and lack of follow through with no explanation or apology is unbelievable. I spent $40k at Goemans and once they received payment I was treated horribly. It is appalling.

We spent the last year building our house and by far the most frustrating part was dealing with Goemans.

Never ever purchase from this business. I am absolutely flabbergasted at the run around, lies and lack of integrity. I would absolutely recommend avoiding them and going with a small business who actually cares about customers.