Reviews of Kia Of Hamilton in Hamilton

What a nightmare my experience with Kia of Hamilton has been. About 60 days ago I bought a used Honda HR-V from this dealership. What a mistake. It started before I even purchased the car - while I was waiting for the paperwork to get assembled, I looked up the VIN and found a recall notice on the vehicle - thank goodness I did, because it they sure didn't and I'm sure I would have been left to deal with it on my own after picking it up. They brought it for servicing at Sterling Honda, which is owned by the same company. I discovered that the transmission is warrantied by Honda to 240k km's, but was told that I could not get a discount on the third-party warranty (even though I don't need the coverage). OK, fine. I get the car home finally (another week later) and after about a month, the alarm goes off in the middle of the night, waking up everyone on our street. I let Kia know and they waved it away as "maybe a loud car went by" - OK, thanks guys. Another week goes by and the same thing happens. I bring it to Kia, they ask me to bring it to Honda for diagnosis. I do. Honda informs me the car has 20,000kms of Comprehensive warranty on it. I was not told this by Kia and would not have purchased a third party warranty had I known this. I assume they kept this info from me for that very reason. Honda claims they'll change the warranty into my name. They don't. Instead, they charge me $150 to diagnose the alarm, which is going off because water is pooling in the taillight, leaking into the hatch and triggering the alarm sensor. Excellent. They want another $250 to fix it; claiming the gasket is not covered by my warranty - curiously, this seems to be quite common for this vehicle, and many forum posts seem to indicate that it's normally covered by other people's warranties (some suggested driving to other Honda dealerships until one of them does it, but who has time for that?) Returned to Kia - they claimed they'd take care of it, and address the diagnosis fee, just wait for a call from financing. Three hours go by before I call them again and get an answering machine. A service person calls me back to inform me that my own third-party warranty (the extraneous one) will not cover it, but the used car manager will call me back to talk about this case. That also hasn't happened yet. I've filed a BBB complaint and will be following up with the used car manager before the end of the day. In short: never, ever, ever again. These people line their pockets with your hard-earned money and then turn their backs on you when you actually need help. I hope saving $200 was worth it, guys - this is very far from over