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Contact info

2767 Hwy 97
V1X 4J8 Kelowna
British Columbia

(250) 448-0990

Opening hours

Hours may differ - changed a while ago
Friday:
08:30 AM - 06:00 PM
Saturday:
08:30 AM - 05:30 PM
Sunday:
Closed
Monday:
08:30 AM - 06:00 PM
Tuesday:
08:30 AM - 06:00 PM
Wednesday:
08:30 AM - 06:00 PM
Thursday:
08:30 AM - 06:00 PM

Social media

1.00/5
Poor

Recent reviews on Yably

Lise Leroux 22.06.2024
1/5
Poor
I am extremely unhappy with Lexus of Kelowna. I have an older Lexus and when told by my mechanic that I needed to go into this dealership because of two recalls, I was nervous. I thought I would be treated badly because it was an older car. I was certainly treated politely so that is one good thing. However, when the recall items were completed and I went home, the next day my entire interior wheel liner came off and was destroyed. I phoned the Lexus dealership to find out if the work they had done included access through the driver side wheel well. They said "absolutely not and your problem is not down to us." I had to take the car back to my mechanic the next day to try and bolt what was remaining of the wheel well fender liner so that it wouldn't keep dragging against the wheel. They said that absolutely the recall item would have required access through the wheel well. So the person I spoke to on the phone at Lexus was not telling the truth to me. I am extremely disappointed and now I have to try to find this part for an old car and get it installed. So I will be paying several hundred dollars to fix something that the Lexus dealership caused. I teach customer service to organizations, and I believe this is not the way to treat a customer.

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Rating
4.89/5
Very good
403 reviews from 2 other sources
4.90/5
Very good
383 reviews on Google
4.60/5
Very good
20 reviews on Facebook

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