Reviews of Scandia Golf & Games in Kelowna

One parent is fine, second must pay

The business owners are sometimes proudly protecting their own nonsense policy. Parents taking kids for an activity to gymnastics, to sport events, bowling etc., and happy support children's development by watching them at playing.

On Septemberc11, 2021 at 5:15 p.m. we arrived with two kids 8 and 6 to spent time as a family to play minigolf at Scandia Golf &Games. We paid $20 cash for children and were told that only one parent can watch how kids are playing. Second parent (the father) was asked to pay full ticket price for watching how both kids are going to play minigolf or leave and wait outside. Father asked to invite manager and asked manager not to discriminate customer by asking family to be separated, because the original intend was to spent family time together. Father explained the purpose to bring two little customers to enjoy them play the game.

After father refused to pay for watching kids playing, manager refused entry to whole family and asked family to leave the facility. Mother asked to return twenty dollars and manager declined to pay and kept money for the stress they received from customer. As a father I still believe that family can't be separated and no one should force to pay for kids watching how they play.

Often families go to restaurants and no-one is forced to pay for the entry both parents, who just wanna buy food to kids. I totally get it, where is coming from (gain more profit) to force parents to pay to watch kids at playing, but it's completely wrong and has to be addressed.

My hope they remove this discriminated rule and I want that my kids finish the game they paid for and we parents enjoy them watching at playing as a complete family: mother, father, daughter and son.

I expect to see my $20 back and apologies. Staff has no idea how to provide service!