Reviews of L.A Nails in Kitchener

My 14-year-old daughter went to this salon to get her nails done. Before I left her there, I made it clear that her nails shouldn't be too long. By making it clear I told the mail employee this. I asked them how long the service is going to last and if it would be alright for me to leave for 15-20 minutes. He reassured me that would be fine. I had some errands to run, so I left my daughter with money for the service. When I came back, I saw that her nails were really long. I voiced my opinion immediately. They insisted she wanted them that way. I get it, she's a teenager, and she might want things different from what her parents want. But at the same time, if she went in there and asked to do something risky, like vaping, would they just go along with it, ignoring what her parents say? I called them up after we got home to ask why they listened to a teenager over a parent. But all they kept saying was, "She picked them, she picked them," in broken English. I know I messed up by leaving her there alone, but a few days later, one of her nails broke badly. I didn't want her to get an infection, so we went back to ask them to fix it. They did, and we left. Then, a few days later, another nail broke, but it wasn't as bad, so I managed to remove it at home. But then, after 7 or 10 days, another one broke really badly. I had to take her back in. At that point, I just told them to take all the fake nails off. And then, they charged me $22 just to remove them! We originally paid $80 or $85, I'd have to check the receipt. But adding on another $22 after the whole ordeal that didn't sit right with me. Before handing over the $22, I asked them to explain why I had to pay that much. My daughter's nails kept breaking, so we kept coming back because we didn't have a choice. After I questioned the $22 charge, a younger employee, maybe their daughter, told me I didn't have to pay. I thanked them and left. But as I was leaving, I heard the employee who removed the nails yelling in their language. When I got to my car, they came over to my car and blocked me in, asking for the money. I didn't want to cause a scene, so I went back and paid the $22. But I told them I'd be reporting this to the Better Business Bureau. I'm really unhappy with the service we got.

Worst experience, I was there Friday June 10th and I called in to have a pedi and mani done for 2 except the other individual was only doing a pedi. Our appointment was scheduled for 6:15, which we showed up in time for and had to wait 3.5 hours to walk out with absolutely nothing. The owner is so money hungry to the point that she kept telling people to come back in 30 minutes because she wasn’t trying to loose money. If I could give it a 0 star I would but never again. I cannot express enough how much of a waste of my time all of this was and the best that she could of doing was get the gel off my hands and charged the girl I was with 55 dollars for the worst nails. This will be the last time i go there… & keep in mind I was not the only one waiting for hours to get nails done, because the owner kept being greedy and run people for their money.