Reviews of MSK Centre in Kitchener

I had my knee replaced in December 2022. My physio was fantastic and when I went for my 12 week appointment with Dr Grosso he gave me full clearance to go back to my personal trainer full time. I have had zero problems. Dr Grosso did an excellent job. I was at my PT in April and one of the other Orthopedic Surgeons was there from your location and he asked who and when I had my surgery. I told him and he was quite surprised that I was back with my PT 4 months after surgery. I have been outside cycling and my speed and rpm's (cadence) have increased from the last few years. I guess having two good legs is the difference. Thank you Dr Grosso. You are the best in my mind.

I have been waiting for 25 months for knee replacement, as I was signed on by Dr. Grosso on April 2021. 18 months in, my scheduled surgery was cancelled at the last minute while being prepped for surgery. The next day, I called the clinic to inquire when it might be rescheduled and they did not know and left me guessing as to when. The office has never contacted me since then (?). It has been another 7 months, with no correspondence of any kind from this office. Talk about ghosting a patient waiting for surgery as promised.
I would not be writing this critique if they would at least communicate with me.