Reviews of Scherer Chevrolet Buick GMC Ltd. in Kitchener

I recently purchased a brand new vehicle from Scherer Chevrolet Buick GMC Ltd., and unfortunately, my experience has been nothing short of disappointing. From the very beginning, there were issues with the vehicle I selected, which left me feeling misled and frustrated.

When I initially inspected the vehicle, the salesperson informed me that the battery was dead but assured me that they would replace it with an identical model, albeit in a different color and lacking sunroof or leather seats. Despite my concerns, I was told that all the features would remain the same. However, upon picking up the vehicle, I discovered that it was missing a crucial feature – adaptive cruise control.

Naturally, I returned to the dealership to address this issue, hoping for a resolution. However, instead of receiving proper assistance, I was met with arrogance from the manager, who callously dismissed my concerns, stating that there was nothing he could do. Not only was this response incredibly unhelpful, but it also highlighted a lack of accountability and care for customer satisfaction.

In an attempt to salvage the situation, I proposed a solution by suggesting the addition of a roof rack to accommodate my recreational needs, specifically for biking with my wife. The manager agreed to consider this request but failed to follow through. Despite reaching out via email, I never received a response or any acknowledgment of my concerns.

Overall, my experience with Scherer Chevrolet Buick GMC Ltd. has left me feeling incredibly dissatisfied and undervalued as a customer. The misleading sales tactics, coupled with the dismissive attitude of the management team, have tarnished what should have been an exciting and enjoyable purchase experience. I would caution others to think twice before considering this dealership for their automotive needs.
That Was Monday April 15. I sent the manager a follow up email that day with my number. I have not even got a reply yet saying he is looking into it.. I left a poor google review, and now resorting to online social media.