Reviews of Albatross Veterinary Services in Langley

Myself and my family previously used to see Dr. Z ,the owner of Albatross Veterinary Clinic for all our pets before he retired. Staff was always super helpful, until our visit a few weeks ago under the newer owner Dr. Christopher Wessell.

I called to make an appointment for my (very large cat) and requested some help,as I also have a 3yr old son who is adhd & asd and is super hyperactive. He also has Eosinophilic esophagitis (EoE) and is borderline immune compromised.The clinic is small and cannot accommodate a stroller. I can’t manage both the cat carrier and my hyperactive 3yr old on my own.

Reception said that it would not be problem to help with our cat. When I arrived she took the cat into the female veterinarian,who called me on my phone,so I didn’t have to bring my son inside the clinic.

The female veterinarian advised our cat needed some additional tests in which we would have to put the cat to sleep.I said I didn’t know when I could come back to the clinic,as I would have to bring my daughter to help with the cat.

Reception said it would be no problem and that I would just have to drop the cat off and “ they could help me bring the cat into the clinic, from my car again.

When I arrived the next day to drop our cat off, I only opened the door of the clinic and asked if someone could assist me getting the cat inside ( he was in a carrier) The office manager had no idea who I was at this point. She was rude and seemed “put out” that I was asking for assistance. Even though I was told at our last appointment, this would not be problem.

She then wanted me to bring the cat around the back of the clinic, which meant I would have to leave my 3 yr old screaming in the car on his own.

I was told to call the clinic at noon about my cat. I believe it was the office manager,who was again rude on the phone and said she couldn’t help bring my cat to the car.

She went on to say my cat was on a “caution” and she wouldn’t touch our cat. Our cat is the most docile cat ever and loves people.(See attached photos)

When I arrived at the clinic, I called to speak to the owner of Albatross, regarding the office manager’s rude unhelpful behaviour.The Office Manager came outside again, after I requested NOT to speak to her again. She purposely started arguing with me while my 3 yr old was in the car.

This was the most DISGUSTING customer service and animal service EVER. An animal medical clinic that won’t help a mother with a special needs young preschooler and their pet?Do they not help elderly clients with their pets either?

The male Veterinarian owner Dr. Wessell who took over from Dr. V offered no apology, but just tried to justify his Office Manager’s behaviour. He said the cat has a “ caution” so she didn’t need to help me.

Keep in mind that when I first went into the clinic in the morning,The Office Manager had no idea who I was or which animal I was bringing in when she started being rude and unhelpful.

All I asked for, was if they could help bring the cat to my car in his CARRIER. If she was concerned that our cat was aggressive, the cat was in a CARRIER!! If the Vet or Vet Tech are unable to get a cat in a carrier, I definitely would NOT recommend bringing your pets to this clinic!

We will NOT be coming back to Albatross Veterinary Clinic.Absolutely,disgusting behaviour. Recently,we attended Crescent Beach Veterinary Clinic who were VERY helpful and caring!

Our cat was assessed and they found he had an abscess tooth which it seems was the cause of his problems.The fact that Albatross’s Veterinarians did not check his mouth,even when he was asleep for testing is outrageous!
I would NOT entrust your pet’s care with this clinic.