Reviews of Visions Electronics in Lethbridge

Worst customer service ever!! Selected 1 star because there was nothing lower. Purchased a 75" Hisense TV. Delivered on Friday before the May long weekend. Set up the TV, left side of the panel would not light up. Finally received an email on the Tuesday after the long weekend that stated:

(Visions Electronics)
May 23, 2023, 11:12 a.m. MDT

Hello,

Thank you for your ticket, we are very sorry for the condition of your TV upon arrival. Please respond to this email with pictures of the following:

All 6 sides of the box
Serial number on the TV
Serial number on the box
All internal packaging
The TV turned on
Damages to the TV

Once we have these photos we will proceed with either Replacing or refunding your order.

Thank you,
Visions Electronics - Customer Service

The next 2 emails I received were to inform me that it was my fault and any claim I had was denied. Further stated that the first email I received was from a trainee and was meant for a different customer. I asked them to send out a technician and show me were I allegedly damaged the TV, denied.

An expensive lesson, $1013.60, and that purchase will be headed to the landfill shortly.

Never again will I shop at Visions!