Reviews of Zana Day Spa in London in London

Well, summer is here, and Zana is hiring once again! Surprise, surprise!! I’ve worked here and it is an incredibly abusive atmosphere and I feel it is my duty to share my experience. If you want to put your heart and soul in for less than three months (only be used for summer and fired right before probationary period ends so that they don't have to compensate you), go ahead and apply. MAKE SURE they give you a copy of your contract. They never gave me mine, so I wasn't able to go to the labour board for wrongful termination. Also, don't ask for anything less than $17 an hour. Dinha tried to pay me only $15, when her own contract stated I was entitled to $17 an hour. She is very egotistical and cannot stand any simple questioning, as she feels challenged. All she cares about is that you're making her money, and she will treat you accordingly.
Her ad is a complete lie as there is absolutely no flexability. I got in trouble for needing to see a specialist on a work day, and almost wasn't allowed to go to my appointment. That was also when she informed me that I was not allowed to take ANY time off work for an entire year.
You are also not supplied with anything! You have to pay for 6 pairs of impliments out of your own pocket to be allowed to work.
There is also zero job security as I've mentioned it before, make sure you take photos of every page of that contract. Dinha has a pattern of hiring during summer and the holiday season when it is the busiest, and then right after it quiets down, she fires you. Of course right before your probationary period is over, because god forbid she has to compensate anyone. She is a user and an abuser. I was yelled at and called names in front of clients, and yes they noticed. A few of my clients were shocked at her lack of professionalism, some even called her the B word. When I was fired, (while the whole staff was still there listening) I was in tears, begging to keep my job, she called me a brat. She gets off on making others feel small, humiliating them, and snapping at them, even in front of clients and whatever audience is present.
At the end of the day, I didn't even intend to write this until I saw her new job posting. You ladies have a right to know exactly what is going on at Zana. I was hired on April 26th of 2022, and then fired two days before my probationary period ended. If that isn't proof enough, I don't know what is. Do not work here.

Copy and pasted because they’re blocking my review of course!

An absolute terrible experience. Do not get your haircut from Zana Day Spa. I have never written a review, but I feel I must base on our experience.

In December my wife wanted to have a hair cut. It had been nearly three years since her last cut because of the pandemic and giving birth. I booked her an appointment go to Zana based on its reputation as a spa and that we live close to it. I wanted her to have a spa experience. I went online to book and selected a Cut and Style, as its Christmas was only given the option of a 45 min time slot.

Her hair was thick and lengthy to below her waist (she’s 5ft7).


My wife went to Zana and there was a curt hello and please take a seat. Anyway, she waited for her stylist, Carmen to take her over. Carmen washed her hair and then sat her in the chair and asked her what she would like. My wife explained that she would like the cut to be below the chest still keeping her hair long and would like some layering and styling around the face.

Carmen without brushing the hair or taking a small amount to confirm, just grabbed a large portion of hair and cut it all off. Then she continued cutting. Where had she cut the hair off? Her shoulders! a foot and a half of hair gone. It’s only when another patron looked down in shock did my wife realise more than half of her hair was missing. What meant to be a 6 inch trim was now an 18 inch plus cut!

Carmen’s only response was it’ll grow back. My wife was holding back tears because this was supposed to be a special cut after near 3 years, also her only brothers wedding is coming up and she wanted it long and styled for that. Now it will take months if not years to grow back. Whilst holding back tears she still paid and even left a tip. The cut itself is the worst cut she has ever had, I mean I could have done a better job! There was no layering, no styling around the face just a blunt cut that wasn't even straight. One side of her hair was shorter than the other. Unfortunately, she will have to wait until her hair grows back to have another haircut to fix it otherwise it will be even shorter and harder to tie up.


She came home upset and in tears, so I tried calling and calling and calling and couldn’t get through. So, I decided to visit Zana and speak with the Manager. I went there and spoke with the receptionist and explained the situation, his response was it didn’t look short to him and asked if my wife can come in. Then I spoke with the Manager who said that she wasn’t part of the conversation with the stylist and so she brought Carmen over. I explained to Carmen that my wife was upset and that she cut too much off and her blasé attitude was I cut it, its done, now what else do you want. I said obviously I want the money back. She admitted to the manager that she didn’t cut what my wife had wanted, but even then, the Management offered no apologies or said how can we make this better.


The customer service is awful here. It's not the type of service you would expect from a fancy spa. Also, unprofessional, because whilst my wife was having her hair cut Carmen was commenting on another customer to make light of the fact, she was balding and then proceeded to tell my wife she is lucky to have such thick hair. Then she asked why didn’t she book a longer time because her next customer was here. I feel she was scissor crazy and was only interested in being on time for her next client. What was supposed to be a nice, well deserved, self care, feel good experience for my wife, a new mother, ended up being a complete disaster.