I placed an order on September 18th, 2021 for a new front door, side lights and transoms. On May 10th, two installers removed my existing door, and installed the new one. During the installation, the new door was damaged in two locations on baseplate of the transom. The installers notified their leadership for the need to replace the transom fully, removed some screws to allow for the new transom, fill in the gaps around the door with expanding foam, and put up some of the trim(not all of it, leaving exposed opening into my home) and left. I was then asked to call Nordic to make arrangements for a new date to complete the installation. It is now October 4th, and I have had dozens of phone calls from both Nordik and the door manufacturer Mastergrain, about 5 visits from various installers that came with the intention of fixing the door with 3M backed trim pieces to cover the damaged areas as their solution, and all agreed that the only proper solution was to replace the transom entirely as originally agreed upon on May 10th. I was told in early September that a new transom was going to be ordered, and I still keep getting told they are waiting for information etc. I contacted Nordik again today, even after being told I would get an update last week, and still can't get anyone to commit to resolving this project fully. I have been threatened by the accounting department from Nordik with being taken to collections in late May for the balance due on the contract, where I agreed to transfer $1000 towards my balance to show good faith, but I still continue to be treated poorly by this company. I marvel at the lack of commitment Nordik has for its customers, a poorly organized company from the CEO down.
**UPDATE** Funny enough, an hour after I posted this review, I had Nordik call me about my posts (Also on YELP, Google Review, Facebook, Better Business Bureau), and more promises that they would get my door fixed and finished. Apparently, they know how to use a phone to reach out to their customers when its impacting THEIR PUBLIC IMAGE and potential SALES. Now I wish they would use that skill to get on the phone and call whoever they SUB-CONTRACTED to get my door fixed! WELL, it’s now been ANOTHER MONTH, and more empty promises later, (like I should have the issues resolved in the last week of October or 1st week of November) I'm in the SAME EXACT situation as when I posted this review. THIS COMPANY IS A JOKE. They are full of empty promises, and really don't care to do anything unless it’s about THEIR image. Listen, I understand there are issues with getting materials and services complete, but there's no excuse for a repair that has gone 6 months (184 days to be exact) to complete. STOP messing with me, get this done and get out of my life Nordik! I can't believe I'm saying this, but I HATE this company. They have literally ruined my year with this constant stress about this door, the shame they have brought to my house with their garbage service and door will live longer than the actual door will. Every time I have to explain to a visitor about why my door is all messed up, I get more a more depressed. Nordik needs to understand how their lack of care and response to this situation impacts people. I literally get sick to my stomach if I think about this situation and try to avoid doing so because it now impacts me emotionally and physically. They should be ashamed to be calling themselves a company that cares about their customers. AND lets me be clear, I'm ASHAMED TO WRITE THESE REVIEWS AND AIR OUT MY PERSONAL ISSUES TO THE PUBLIC, but its apparently the only way this company takes notice of their customer's needs. I look forward to their "customer care" phone call in the next hour telling me again that they are trying to get this fixed...
