Reviews of Trillium Moving & Storage in Mississauga

Moved with Trillium Moving to Regina, SK this past month. Everything was great and service was amazing. Many months ago we moved to Montreal and the company we chose delivered late. We were concerned that this would happen again. But despite the bad weather conditions and road closures, Trillium still delivered within the promised time frame. My sincere thanks to Kate who was wonderful. Kept me updated through every step and had responded to my crazy questions even after business hours. Our young family is now growing and I am sure that if we need movers in the future we wont hesitate to call Trillium Moving.
They really made us feel important. Glad we chose a Canadian Family business.

Moved from Montreal, QC - Regina, SK.

K. Stanley

My wife and I hired Trillium to move our belongings from a storage unit in Fredericton to our new home in Calgary. We chose them from a large pool of big and small movers that all had good and bad reviews. Overall our experience was poor, but from what I've learned since sharing experiences with many people who have hired many different movers, it was a typical moving experience. Maybe the whole industry is broken. Maybe the rates are too low to be able to provide consistently good service.

We had a few of damaged items, a lost lawnmower, and lots and lots of scuffs and nicks and scratches. The damaged items were all packed by the movers, and after watching how a move goes I'm not surprised that so many items got banged up in the process.

My estimated and actual weights were very different (actual was almost double) but since the estimate was done using industry standards for our goods I wasn't surprised that there was a difference. You pay for what the load actually weighs, so there really isn't much use in estimates, only the price/lb and the conditions of the move are important when comparing movers.

I requested a weigh scale ticket to show the tare and load weights and justify the final invoice, and what I was given was a note on Trillium letterhead stating that the load was weighed at their own scale in Toronto and stated the net weight. That wasn't going to fly with my company (who were paying for my move) so I then requested (in fact, argued for) a re-weigh at a public certified scale. It's important to note that using public certified scales is required in the Highway Traffic Act of Ontario Regulation 643/05 (Section 18.1) and the other provincial Regs I looked at as well.

Of course normally there's no way to know what's in the truck when the weights are taken, but that's another story... Anyway, I was surprised to see that there was a significant difference between Trillium's own scale and the truck stop scale. Trillium's weight was much higher (>1200 lbs).

I was provided a refund for the difference in weight as well as the re-scaling fee (the truck stop charged $200, which I payed for out of pocket) without hesitation, but also without an explanation.
Two small but not insignificant good parts of the whole experience: communication was professional and timely, and delivery was only a little late.

I also learned a funny thing: the movers (any movers) have little motivation other than online reviews to provide good service: if you're insured, then the insurance company will pay for damages; if you're not insured, then nobody pays for damages. The moving company is only responsible for $0.60/lb whether we're talking a box of old paperbacks or a big screen TV.

Next time - as much as it will be difficult - we'll get a UHaul and drive our own stuff across the country.

As a person who is on the go all the time, I really dont have time to go online and write reviews. However, being that Chloe was so wonderful to deal with during this stressful move, I promised the company that I would post something following my delivery.
I would like to report that I was very happy with the service. We relocated our office and small family condo from Quebed Saint Laurent area to Florida. We are finally retiring.
Through no fault of the company there were some delays with closing the new home here and we had no choice but to arrange storage at the last minute. The company was kind enough to place the goods in storage, locate the storage facility and pay for it. Once we were able to have access to our home, they re-arrange delivery and everything went as scheduled.
I was extremely impressed with the response times through the company and Chloe was amazing to deal with. We had made changes to our reservation every other day almost and through all of this she was still great to deal with.
We have another part of our office to move and Trillium Moving has already started the packing job on that one. Excellent Service!