Reviews of Appareils RV Dupuis inc in Montréal

I had a technician from RV Dupuis to come and detect the problem for my washer. The technician informed that there were two parts broken and the estimation for reparation was around $280 for parts and labor, tax included. I did my research on the Internet and found that the brand new parts would cost me about $100 instead of their estimated $200 price, and that refurbished parts would cost me only $50. I made my choice to buy refurbished parts to save the environment and also not to waste too much money on the used washer. When I asked the store manager Alex if they would be willing to charge only for reparation, the asnwer was no. So, I found another technician to come and change the parts to find out that the diagnosis was not done accurately. I called the RV Dupuis and at first was offered a no-cost re-estimation, but quickly changed their mind and asked me for the part number that was broken. I went to the store to explain what is broken in the washer and that the service provided was not accurate. I talked to the manager - Alex, who had no manners at all. He would not listen to me, he would start shouting, and what is even worse would call me a liar. All I wanted was either a refund for a wrong diagnosis, or a re-estimation of the washer. But both requests were refused. Alex totally lost his temper and asked me to leave the store. I told him that will leave the store, but because I am a very unhappy customer, I will post a negative custome review (no matter how much I hate doing it). His response was that I don't want a refund but am interested in doing damage to his companty. I thought I went to the store with the request for refund... All in all, a terrible experience, actually the worst ever experience. If you want to buy used appliances and/or looking for reparations, go to other stores. Don't waste your time, money and energy on people who not only are not professional but are absolutely rude with their customers.