Reviews of Château de la Mariée Nadia in Montréal

I entered this bridal store with high expectations and found the initial service to be passable, but everything that followed was deeply disappointing.When I received the dress it was the wrong size and color ! Attempts to resolve this over the phone were met with yelling and vulgar language from Nadia, the manager. She denied being wrong saying I have lost weight or forgotten what I ordered, which is nonsense. The issue eventually was fixed and I wasn’t charged a lot of money for the alterations and the dress fit me fine, I was happy with it, however the stress I had to deal with and the bad treatment was so not worth it. Adding to the ordeal, the staff displayed rudeness and impatience that made me feel distinctly uncomfortable. Also, after making the purchase, I noticed a stark drop in service quality and attitude. Fun fact, I was at a party a few weeks before my wedding and I discovered that a family member had a similar horrible experience with this store 15 years ago, indicating a persistent lack of quality customer service ! I strongly advise against entrusting your special day to this store if you value respect, accuracy, and transparent service. I'm giving them three stars only because the dresses themselves are good quality, however, there are other shops out there with equally stunning or even better dresses where you'll actually be treated with respect.

P.S. A pro tip for those undaunted enough to still step foot in this place: Tell them your wedding day is much earlier than it actually is. I received my dress just three days before my big day (even though I called many times and requested to have it a month in advance) , and they seemed to think that's standard practice—some brides apparently get theirs a day before the wedding ! Because who doesn't love a last-minute scramble while drowning in wedding prep?