If I could give this review 0 stars, I would.
To start with, receptionists are rude and won't even acknowledge you, and they won't wear their masks properly, showing they don't really care about protecting their patients. They got several of my information wrong and did not bother to check in with me as they were supposed to.
The nurse we saw was incompetent. I was willing to give her the benefit of the doubt after she messed up a simple pelvic exam for a pap test and made me bleed for weeks, but when I had to go back to see a doctor to do a second pap test and thought this would get resolved, she was there yet again and her incompetence ruined my experience.
As it turns out, she put the wrong label on my pap test, and I got a call a few days later that my pap test was destroyed because of her mistake and I would have to come in again. To make me feel better, they told me that this had happened to a lot of other women. It did not make me feel better.
Pap tests are traumatic and extremely painful for me (I have two diagnosed physical conditions causing severe pain with penetration of any kind) and upon explaining the situation and requesting sedation, analgesics or medication for the third time doing this horrible, painful procedure (because of their mistake!), I was told I would be called back by the nurse.
Instead, management calls me to reimburse me out of the blue. I had a terrible call with Genevieve, the director of the establishment. She is, by far, the worse one in this clinic. She showed zero empathy for my situation, did not even apologize once for their mistakes, took zero accountability and when I asked how I could trust that they wouldn't make this mistake again with the label, she offered zero assurances that they would make sure the right label was on for the next time.
This is the kind of person who runs this clinic - a person who listens to another woman telling her that pelvic exams are absolute torture and that it is inhumane to subject myself and other women to several painful procedures without sedation, analgesics or medication, and yet doesn't care in the slightest. Why am I able to receive sedation for virtually any painful other tests I've done, yet not for this? And when sharing my pain, sharing how torturous it is for me, all she did was invalidate my experience, my pain, and my trauma. I explain to her that for me this is torture (it really is; more painful than recovery from dental surgery for two abcess, more painful than appendictis, and I could go on), and all she had to respond with was "it's not torture." Who is she to know what my pain is and isn’t?
I was reimbursed for all the costs at the very least, perhaps the 1 star can account for that. But even with my money back, I have lost weeks, have been tortured on their table twice, and now have to do a third pap test anyway.
Oh, another thing: the receptionists ignored us for 10 minutes and so we arrived 5 minutes late to one of our appointments and we got charged for that time. The doctor rushed us out when our minutes were up, even though we were not finished and I had other concerns.
All they care about is money.
Give it to another clinic that actually will care about you.
