Reviews of Royal City Mail & Business Services in New Westminster

The business is ran as a side gig by the owner. I tried to drop-off 2x 55 inch TVs as Amazon returns and the customer representative was simply "I'm sorry, we can't receive it but you can leave it there (outside the business locked area) at your own risk. I explained that I checked Purolator's website and there were no instructions or notes on the size/weight they could receive. I also explained that I had taken work time and driven all the way there. She suggested I'd drive to another city to drop it off directly at Purolator's depot. I was flabbergasted with her suggestion. She then said "I" should call Purolator and schedule a pick up. I couldn't believe my ears. I said that she, as Purolator's drop off partner, should do the call if that was unusual to them. She kept declining any real assistance. I suggested she should call the owner and she said the owner was working and shouldn't be bothered. I finally convinced and she made the call. The owner was just as unhelpful as the representative. She told me she had "the right" to decline receiving my drop-off as they didn't have a way to deal with drop offs of that size (2x 55 inch TVs). She suggested the same as the representative. I told them both that they were Purolator's representatives and they were "creating a work" for the customer instead of performing that themselves. They shrug off so I left. I drove it to another location that happily took the returns. I made sure to call Purolator to open a formal complaint against the business and asking them to have information regarding any restrictions added to their website. I usually go local, as this business, but some local business are just posed to close due to their lack of dedication.