Reviews of Westminster Toyota in New Westminster

We ordered a RAV 4 XLE from Westminster Toyota in May; however, to date, we have not received the vehicle, which can be understood due to specific reasons. On June 29th, 2022, while checking online for availability, I came across a RAV 4 XLE Premium, which had been a cancellation. Therefore, I spoke to the salesperson in charge of my order. He said that the vehicle was available and the original customer for this vehicle had a protection package and asked whether it was fine for me to pay an extra cost. First, I disagreed, but later, when he said that the protection package cost was already included in the sale price as per the post on Facebook, I agreed and asked if I could come and purchase the vehicle. Suddenly he messaged me and said that his manager informed him that it was already sold. Even though he said that I kept checking on Facebook for similar vehicles and came across the same vehicle posted by another salesperson of the same location a few minutes back, mentioning that it was available. Then I contacted this salesperson who had posted on Facebook a few minutes back named GARRY ARORA, and he confirmed that the vehicle was available. Then I contacted my salesperson and asked him if the car was available or not because GARRY confirmed that it was available. Then he checked with GARRY and took his word since GARRY had confirmed with his manager. So, they asked us to come to the Westminster Toyota, and on our way, I received a message from my salesperson mentioning that they could not sell the vehicle and that they needed to hold this until tomorrow.

However, we went and waited for some time for GARRY and our salesperson to attend to our matter. GARRY spoke to us first, blamed us, and acted like it was not his fault for misleading us and wasting our time and money. Suppose anyone is looking to buy a vehicle from Westminster Toyota, refrain from the salesperson GARRY ARORA as clearly, he lacks professionalism and customer service skills and acts like he knows everything. As customers, we trust dealers like Toyota more than car sales, but anyone can be unfortunate like us if we meet senseless humans like GARRY.

We ordered a RAV 4 XLE from Westminster Toyota in May; however, to date, we have not received the vehicle, which can be understood due to specific reasons. On June 29th, 2022, while checking online for availability, I came across a RAV 4 XLE Premium, which had been a cancellation. Therefore, I spoke to the salesperson in charge of my order. He said that the vehicle was available and the original customer for this vehicle had a protection package and asked whether it was fine for me to pay an extra cost. First, I disagreed, but later, when he said that the protection package cost was already included in the sale price as per the post on Facebook, I agreed and asked if I could come and purchase the vehicle. Suddenly he messaged me and said that his manager informed him that it was already sold. Even though he said that I kept checking on Facebook for similar vehicles and came across the same vehicle posted by another salesperson of the same location a few minutes back, mentioning that it was available. Then I contacted this salesperson who had posted on Facebook a few minutes back named GARRY ARORA, and he confirmed that the vehicle was available. Then I contacted my salesperson and asked him if the car was available or not because GARRY confirmed that it was available. Then he checked with GARRY and took his word since GARRY had confirmed with his manager. So, they asked us to come to the Westminster Toyota, and on our way, I received a message from my salesperson mentioning that they could not sell the vehicle and that they needed to hold this until tomorrow.

However, we went and waited for some time for GARRY and our salesperson to attend to our matter. GARRY spoke to us first, blamed us, and acted like it was not his fault for misleading us and wasting our time and money. Suppose anyone is looking to buy a vehicle from Westminster Toyota, refrain from the salesperson GARRY ARORA as clearly, he lacks professionalism and customer service skills and acts like he knows everything. As customers, we trust dealers like Toyota more than car sales, but anyone can be unfortunate like us if we meet senseless humans like GARRY.

I had some repairs done to my 2008 toyota yaris. My key fob was acting up and presented quite a serious problem. Everything was solved and the work and customer service were outstanding! I would highly recommend this dealership. They even washed my car (something that's not been done for years) and vacuumed the interior.. They couldn't have been nicer and were so helpful.