Reviews of Gabie's Boutique Dancewear in Newmarket

I gave this establishment a 1 star review not because they deserve it, but because there was nothing lower. Please don't shop at this store for pointe shoes. They call themselves "experts" in fitting pointe shoes, but that's not the case. Unfortunately my daughter had a very poor experience with the recommended shoe and fit, and while I understand that it's outside the return/replacement policy, the arrogance in response from the store is astounding. They don't care to make the situation right when they were clearly wrong in their recommendation and not only contributed to a horrible experience by a first time pointe shoe user, but also jeopardized her foot health in the process. Of course, they don't see it that way and say that they would never have said this or that. They hide behind "come in and let us have a look and see if we can recommend anything to improve the situation...if not, we may offer a discount on another shoe if this one can't be worn". As I said to the store owner, If I need to buy another pair of pointe shoes, I will be doing it at another establishment, not their store. I would strongly suggest going to get fit at the Shoe Room or somewhere else. I'm saddened that my daughter's experience was marred by their lack of knowledge and an incorrect recommendation and improper fit.