Reviews of Visions Electronics in North Vancouver

BE AWARE of VISIONS WARRANTIES
I purchased a LG OLED 65" TV in 2018. Before I did the deal I asked the salesman about 'burn in' problems that OLEDs tend to have. He advised that I should buy the Visions extended warrantee and this would cover me against burn in. I took his advice and purchased the ext 5 year warranty at a significant cost of $799. The TV now has serious burn in from normal tv use and I lodged a claim on the warranty. Weeks later after having to chase Visions for an update, Visions inform me that 'burn in' is not covered and that I should have read their ext warranty policy that is detailed on the back of the purchase receipt.
It is simply bad and unethical business practice to have a salesman say you are covered and then be expected to read the policy on the back of the purchase receipt which you can only do AFTER paying.

Of course, no one in the store even points out that the policy is on the receipt or hands you anything to read upfront prior to purchase.

As a customer I relied on the salesman to provide accurate information about their products and be truthful about their warranties.

I have repeatedly approached Visions for an adequate resolution and they are not prepared to do anything except to offer a minor discount off another TV. Cost to me about $2500. It is interesting to note that bestbuy offer a warranty that does truly cover burn in at a far better price. Now apparently they will also charge a call out fee for the tech that checked the TV.

Be aware of how this company operates before you buy.

George Chaplin was my sales person at Visions on Marine Drive. I purchased a LEG OLED from him and he was wonderful to do business with. Knowledgeable, professional, welcoming, good natured and the reason I purchased a TV with Visions. I would utilize his services again!