Reviews of Russian Book Store - Troyka Online in North York

For several years, I've been ordering books online from their website and calculated that during this time, I've spent just over $7000 CAD in their store. On the store's website, there's an offer next to each book: "Shipping by mail: from CA $12.00, free for orders over CA $100.00".

However, whenever the store couldn't fulfill its obligations for the accepted order, specifically by not shipping all the ordered books (which happened to me several times), they still honored their commitment to free shipping. Despite the inconvenience of not receiving all the books from the order, I continued to order books from them.

In 2024, I encountered a situation, when the store couldn't fulfill its obligations for the accepted order - by delivering all the ordered books, they refused to honor their commitment to free shipping and offered to charge me for delivery. Moreover, the store employee insisted that it's normal to change the shipping conditions when they had already accepted my order with the agreed condition of free shipping. In other words, I should pay for their mistakes because they are working with the wrong suppliers?! I "like" this...

The service was not great before (few people would appreciate waiting for an order to be shipped in 16 days, only to find out that some books may not arrive), but now the service is absolutely appalling. Needless to say, now I am going to buy books from other website, fortunately, there's no shortage of online bookstores.