Reviews of Oakville Chrysler Dodge Jeep Ram Ltd. in Oakville

I’m not sure there are enough characters to provide my entire negative experience so I’ll focus on the largest issues.

The first sales rep we were assigned is clearly in the wrong job. Barely greeted us, no personality, asked us if we wanted to ‘see’ the vehicle as if we were going to spend $75K on a car we haven’t seen. We happened to see another sales rep that my husband knew so we were able to work with Leo on the sale. He was fine, no concerns initially and we purchased a beautiful 2021 Jeep Grand Cherokee. Leo ‘threw in’ the trailer hitch for ‘free’ as that was a must have for us.

When we picked it up, we noticed that the ‘free’ hitch caused damage to the bumper, it was scratched in a couple of places and was not put back on properly, it was misaligned on one side. They also broke the clip that holds the back up sensor in place which we didn’t know until we got home and the car would not reverse so we had to disarm the sensors completely. They are still not working. The passenger side door is also misaligned, it doesn’t close properly.

When I documented my concerns and sent them to Leo, he told me to call Andrew the General Manager. Wouldn’t it make sense for Andrew to call me as the customer?

And the best part to the story, 2 days ago we planned a family fishing trip which would be the first time using the trailer hitch and guess what? They never programmed it to activate the wiring so the trailer lights weren’t working so trip ruined. I text Leo to find out if the trailer needed to be programmed, I even apologized for bothering him on a Sunday - I got zero response. Unprofessional to say the least. I simple acknowledgement of ya, we messed up again would have been fine so I can add it to the list of issues.

I do love the vehicle but the sales and service from this location is less than acceptable. We will continue to share this negative experience and would not recommend purchasing from this dealer.