Reviews of ALLIANCE Towing in Ottawa

I have never seen so shameless company in my life. It has been three months since I requested my refund for a service that I did not even take. Initially when they have to book a tow truck they act so sweet but after the payment is processed they give you so much harassment.
It was three months ago when I required a tire change service I even have all the screenshots, the tow truck driver said they will take 4 hours to come to my place for tire change, can you believe this! I thank god i was at home and not highway. As soon as I heard this I cancelled the service and was assured by them that I will receive my money back. Since that day I have been calling every monday to friday since 3 months to ask for my money back. The employees say that the owner will return the money who has been on holiday for past 3 months. This is absurd, the owner has time to reply to reviews but not return my money, well If that is how I have to ask for my money then so be it. Respected owner your employee "maureen" knows all the situation and has been keeping me in shadows by saying that she do not have an answer on the refund. I am tired of these games , I just want my money back and that is it.