Reviews of Alliance Van Lines Inc. in Ottawa

We relocated from Edmonton to Vaughan recently for work and used Alliance for our move. We dealt with the company rep Nelly why was wonderful to deal with and was always very responsive. She sent us a form to fill out, got a price and booked the moved. Movers called the day before to confirm times which was great and they arrived as scheduled. We received a call 5 days later to say that delivery was coming which was much earlier than we anticipated, but they were able to offer storage until we arrived. Great service, delivery crew was amazing as well.
I will move with them again when we go back to Alberta!

Be warned, this company is horrendous to deal with. We used them to move our mother across the country and the damage they caused and horrible customer service is beyond anything we have ever experienced. A couch was left on main floor of apartment because they couldn't fit it into elevator (we had friends come move it up stairs because this company just left it) Furniture was broken/ripped, Movers left without telling us they were done. We followed their protocol and filled out all forms, and got $40 back..that is all.

This company operates using well known scam tactics. They begin by offering a below average quote in order to get your business, they then get a down payment from you before they begin gradually increasing the cost of their services. To top things off they will hit you with surprise fees throughout the entire process.

My initial quote to move my parents from Montreal to Ottawa was $1500, much lower than any other quote I received from other moving companies. In the end I paid $3100.

Alliance asked for a detailed list of items that would need to be moved in order to provide an estimate. Based on the info I provided, my initial quote was $1500. Two days before the move they called to get more accurate info so they could give me a more accurate estimate. Even though there were fewer items than on my original list, the estimate went from $1500 to $2100. However, it was too late for me to cancel and find another moving company in time. This is a classic scam tactic! They knew I had no option but to pay them.

When the movers arrived they told me I would have to pay an additional $400 because we had stairs! Then, when the delivery guys arrived in Ottawa, they tried to hit me with a long carry fee of $300 even though they parked their truck in my condo building and they only had to go around a corner to get to an elevator.

When I received my final bill it had a scale fee, and a warehousing fee. Both were strange to me because when I asked how much the delivery weighed they told me they only weigh it if they expect it will weigh more than what they gave me as an estimate, in other words, this was a BS fee. As for the warehouse fee, that was very strange to me, because I never asked them to store my items. In short, I was charged fees for services I never asked for and was never provided. This is stealing!

To make things worse, the movers were extremely rude, argumentative, and generally extremely unprofessional.

I would like to close by stating that I am a military veteran who has moved 8 times in the past 20 years so I know what to expect from a moving company, and this company is the worst.

Do not use this company!