Reviews of The Brick in Ottawa

December 18, 2023 we went in Hunt Club Brick to purchase a couch and dining room set for our new home. The sales person, Harveen, was polite and professional. Making sure as seniors that we were comfortable with the experience. We were so happy with her that we even bought a mattress for a spare room, occasional chair and pillows and mattress covers. We felt it was a good deal. We took home the occasional chair and bedding. Arranged for the couch and dining room table to be delivered to our new home and the mattress to our current residence. We asked if they assembled the purchase and take away the garbage from the dinning room set and couch. She assured us of course and even wrote on the bill of sale to set up and bring garbage back. For the mattress she did the same thing and asked them to take the old mattress. She said she would email us the bill of sale, which she did but it was just electronic and had no pen writing on it.
We met the delivery truck at the new house. Two men brought the furniture in – not on a dolly or with stabilizing ropes attached to their bodies – dropping the furniture on the ground over and over because it was heavy. We then offered them food to have while setting up the furniture. They said they do not do that. Left and then put the garbage from the truck on the conjoined neighbour’s driveway. Proof with picture. Needless to say they missed out on the fifty dollars tip we had for them.
A few days later the delivery truck came back with the mattress to our current house. We had cleared the bed, older mattress at the front door and tip ready. They refused to take the old mattress and left the new mattress inside the front door. Tip again not given.
Called Harveen for the second time about the delivery and said she could not understand. They did the same thing to a senior moving into a condo with her appliances. No door put on the fridge she said. Said she would tell her manager.
So buyer beware. I think this is a scam. Get you to buy – give your poor delivery – but what can you do now that the furniture or whatever you buy now is in your home. One hundred and fifty dollars for delivery means delivery to the front door only.
Don’t bother to call the Brick. They have a customer service number but it does not work. Must send them a form from the internet. If you delve deeper into the web you will find in small print that they deliver and don’t set up or take away the garbage. How come the sales people do not know this?
Anyways they have missed out on selling us a washer, dryer, kitchen appliance and king size bed.

Mary Jane Burrows, Nepean