Reviews of Timeless Stone & Granite in Parksville

W
Critical: Professionalism, Responsiveness
I’m so disheartened after working with timeless stone and granite , not only does Melanie take zero accountability for her worker making many mistakes but she is rude and unprofessional and actually had the audacity to hang up on me because I was making valid points. I actually couldn’t believe she hung up on me and thought maybe we got disconnected but after I called back repeatedly and she did not answer I came to the conclusion that she did hang up. First of all she ordered me the wrong sink. I am not happy as I did not want this sink as it’s a totally different design. Furthermore her worker drilled the hole for the faucet in the wrong place too far back. I also saw another review that this happened with another job! The edges of the waterfall were filed totally incorrectly, they did come back to try to fix that. The radius was not properly done and the seam was dirty and very visible and when I had a second opinion they stated that it should not be this visible and was not done properly.There was also a stain right next to the seam that we did not notice before they left. Initially Melanie said they would come in to fix the seam and the radius etc but after we did not hear from her and I called and left her a few messages I finally got her on on the phone by accident because she was dialling out at the exact same time I called and that is the only reason I was even able to speak with her. I feel that because Melanie had already received her $8000 that she did not care anymore about doing this job properly and led us on for a while saying she would but then decided that it wasn’t worth her time because she’d already gotten her money. I would be very careful when working with her and this company and I suggest working with any other company to avoid any of these things happening to someone else! It is very upsetting when you pay a lot of money for high end finishings and this is the result!
To top it off being treated very poorly as well as extremely unprofessional hanging up on a customer. Let me also add that I always speak respectfully to people and there was absolutely no reason for her to hang up on me other than wanting to not take accountability . Beware!