Reviews of Peterborough Master Mechanic in Peterborough

I came into Master Mechanic to drop off my car to get a diagnostic done as it needed attention asap and I could not drive to my hometown car shop where I usually take it. I picked this shop because of their reviews so I was confident that I was going to receive great service. I asked the guy at the front desk how much a diagnostic would be and how much their hourly labour rate is. He informed me it would be 110$ plus tax to run the diagnostic which I found weird as to why a 30 min. diagnostic would cost that much (assuming it would be 220$ for their hourly labour rate). After I dropped the car off, I got my friend that is a guy to call in and ask how much it would be for a diagnostic and their hourly labour rate. The master mechanic employee then proceeded to inform him that it would be 50$ for a diagnostic and 109$ for their hourly labour rate. I dropped my car off at 12pm and did not receive a call about any updates on my car so I decided to call them at 4:30 (an hour and a half before they close) and they told me I needed three different repairs done to my car and how one of the parts (throttle body) would be 500-600$ (meanwhile the part costs 380$). They kept my car overnight and I picked it up this morning. When I came to pick up the car this morning around 9am, I asked if anyone had drove my car because it had been unlocked and he said that no. So my car was unlocked all night on Lansdowne street (if you live in peterborough, you know this is a bad street to leave your car unlocked especially all night!!!). Just absolutely unacceptable. I even specifically told the guy if they were to keep my car overnight to make sure it is locked. If you're a young women, I would not go here because these guys will take complete advantage and price gouge you. When I voiced my concerns to the guy at the front desk about this price gouging - he took no responsibility, never apologized, nor took any accountability and tried acting like I was crazy for even mentioning it. Tried to hush me up saying I didn't have to pay for diagnostic that they did. That to me screams shady and guilty. My experience with this shop was terrible. I did not feel heard (didn't know asking to lock my car and not price gouge was too much to ask for but clearly it is). Waste of time and disgusting behaviour. I'm writing this for the young girls.

Jesse gave me the best customer service I have ever recieved. Great person and an excellent problem solver. First experience there and it couldn’t have been better. 10/10 recommend!

So I brought my truck to a different mechanic and three of them could not fix it or figure out what was wrong. These people had my truck for a couple hours got me in the next available work day and fixed the problem. I was nervous because of my previous experience. They fixed it. Great price great people. Very very happy. Client for life!