Reviews of Cell-Tel in Pickering

Best place to buy your gadgets accessories and repair of cellphone, iPads.

Great customer service, had some issues with my phone and they assisted me quickly and offered very good advice on how to prevent from reoccurring.i will definitely go this place again in future for my gadgets, will recommend to everyone.

This a case of buyer beware. Brought two IPhone 7s in for battery replacement as well as an old IPad. Expectation was the phones and IPad would be returned in the same shape as brought in but with new batteries that hold a charge. The phones got new batteries and work fine. The iPad was returned with several functions no longer working, a hairline crack in the screen and a battery that lasts less time then the original that was replaced. What was disturbing was the store manger who actually performed the service tried to blame me, the customer, with the iPad issues claiming since he didn’t check each function it could have been brought in not working. The iPad no longer accepts Touch ID or any accessory cable. It’s also now has a hairline crack in the screen and battery barely holds a charge for an hour. As a result I will need to buy a new iPad. After a civil argument with the manager I received a partial refund on the iPad work. This is a case of buyer beware as I should have set the expectation with the shop and had all the functions on the iPad documented along with what would happen should there be a service problem. If you are going to use Cell Tel for any service be sure you make it clear what you expect. Also get a receipt so you can hold them accountable. I was naive in thinking that third party servicing was going to be 100% reliable. My rating of 2 reflects the fact that the cell phones work fine but I had to argue strenuously to get any support or action on the iPad. It would have a higher rating if the store had just said they might have a problem replacing the iPad battery and taken ownership for the problem they created.