Reviews of Northridge4x4 - Canada in Ponoka

Order chromely axles. Patiently waited and supported the delay into Canada's retail outlet. Was notified deliver was out on FedEx. Reviewed details details to learn delivery address was wrong. Email sent to Ponoka Canada office letting them know they sent the parts to an address contrary to the one given. Next morning informed delivery at wrong address, called Ponoka Canada store spoke to Marcel. He stated he received my email and was looking into it. i asked him why they didn't send it to the address I sent and agreed upon? He avoided the answer and said they woyld call me back. 30 minutes later at 930 we spoke said their "system" shipped it??? Hide behind system excuses? Asked how they can get the part and have it shipped same day as per the agreed upon delivery date to the right address? They stated best they can do is pick up same day with FedEx and ship Monday as it is Friday. Begrudgingly agreed. Get an email from Northridge an hour or so later informing elapse of 11am cut off parts cannot be picked up until next week Monday then delivered Tuesday or Wednesday. That is 6 day delay. I called them and discussed the option was not acceptable. Provided them with a same day courier option.They chose to pass and only extend the next week option? This review is coming from a customer that spent thousands, and up to this point have not tested their service model? Well looks like good service is only as good as your wallet? Northridge passed on owning their mistake, hid behind the system or 3rd party shipping company FedEx, rather then step up find a courier and transfer the parts to the right address as agreed upon. Service is best measured when things don't go right...every company can put up a smile or slogan for paying customers. CUSTOMER BEWARE.