Reviews of Sherwood Park Dodge Chrysler Jeep Ltd. in Sherwood Park

Paid undercoat for $2200 and it was done poorly, I’m glad I did checked myself. I wish I can post a picture here. I have to complain and did some reviews before they have to redo it. I will not recommend this dealership, they don’t have word of honor. If you did undercoat with them, better check it out.

Unfortunately we cannot give this dealership anywhere near a 5 star rating. We bought a brand new Jeep Wrangler Altitude with a 3” lift, 35” tires, and a winch. We decided to test out the new unit (with 3,000kms on it) down a gravel logging road with minimal snow. We ended up getting stuck on a piece of icy road, and went to use the 4WD. The 4WD didn’t work, so we then decided to use the winch line which we tied to a tree. The winch line snapped after a few minutes of use which makes us wonder what the rating on the line was. We tried to drive out once again as we were out of options, but then the high temperature light appeared, so we shut the unit down to cool off for half an hour. Miraculously, upon starting it up again the 4WD kicked in and we were out in 30 seconds. A week later while driving in the city we noticed a clunking noise coming from under the vehicle, so we took it into Sherwood Dodge to troubleshoot the issue. We were told by the service manager very arrogantly that the rear differential and transfer case were gone as a result of abuse to the vehicle; therefore, all warranty was voided. The total bill for the fix was quoted at $10,200. We understand that if we took a city rated vehicle on a logging road that we should pay for the repairs, BUT we purchased an $85,000 vehicle that was advertised to use in the backcountry. This unit has not even seen mud; just a small amount of snow and ice. We got a second option from a mechanic, and he stated that the drive train was likely not adequate, and should have been taken into consideration prior to the vehicle leaving the dealership brand new with all the upgrades. Sherwood Jeep has not provided any assistance in regards to resolving this issue; legal advice on the matter is the next step.