Reviews of Sound Salon Spa in St. John's in St. John's

Horrible experience. Came home to find dye IN MY EAR. Ruined my hair and natural colour. Did the opposite of what I wanted. Super unprofessional service from someone that boasted to have been a hairdresser for 17 years she was genuinely awful at her job with a bad attitude. To top it off they charged me over $300 for the experience! Avoid this place. Would give 0 stars if I could

Got a junior stylist, who wasn’t comfortable doing bangs yet, and she asked a senior staff member to do it for her. No big deal. Then when the haircut proceeds, I only feel a few snips, but didn’t think anything of it. Stylist starts to style my hair, and I didn’t think much of it and gave them full faith.

When I got home and put on my glasses, I saw my bangs were TERRIBLE. I went to First Choice to get them fixed, and the stylist there asked me if I had cut my bangs myself! I told her that I had just come from another salon. She inspected the rest of my hair to point out to me that my hair WASN’T EVEN CUT. She fixed me up, thank god.

I emailed and called Sound about a refund, and they wanted to get me in to get it fixed—but I had already gotten it fixed somewhere else. They refused to give me a refund and said there was nothing else they could do.

Would you go back to a business where the senior staff--who is training other employees--royally ruined your bangs? And I would like to point out, that I paid full price for a haircut that I didn’t even get!

Lesson learned. Would not recommend. Will never go there again.