Reviews of Andy’s Legendary Pizza in Strathroy

Not sure I've been treated so poorly as a customer before by someone claiming to be the owner.

I placed an order for pick-up this evening, arrived after the estimated time. Paid. Was told after payment it was forgotten about, so I requested a refund - didnt seem timing was going to work out.

The female supervisor appeared to be having a rough night. With an unprovoked harsh tone, she barked at me that pick up times are not guaranteed - hi to you too, and got it, but my order was apparently forgotton and I wanted to keep my time. I barely overheard from a staff to her a later on that the pizza was accidentally burned. Could've just told me that.

She appeared flustered trying to figure out the refund, I tried to give her space and felt a bit uncomfortable. Upon returning, her agitation seemed to remain. She raised her voice at me, complained to me of all her responsibilities this evening, and indicated that in all her years of customer service "I've never had this happen before." I did ask her not to speak to me that way while retaining a neutral tone more than once, but she persisted. It says something when the other workers are trying to calmly suggest to her ways to resolve a simple refund.

I eventually got my refund, and was offered the pizza anyway since the refund took that long to figure out. I reluctantly accepted since my time was wasted and I was subjected to unnecessary confrontation. Didn't need to be a big deal. The pizza was a bit sub-par from what I recalled in previous orders, unfortunately.

I was a fan of this place, but after this experience I think it's best for us to just steer clear. Not worth it. That was too much. Lost us as customers. Likely some friends and family as well.