Reviews of I Pro Nails Salon in Surrey in Surrey

Worst Nail Experience Ever

TLDR: I clearly asked for a gel powder set 3x that was advertised in store and online for $45. I was charged $70 and they refused to refund me, saying they upgraded me without my consent.

I made the mistake of going here even after all the bad reviews.

I went here years ago because my friends did and got my nails done twice. Both times were for acrylic nails and they were good enough, affordable experiences.

I decided that I wanted to get my nails done again, so I booked a 3:45pm appointment today even though I now live in a different city over an hour away by vehicle. When I arrived for my appointment, I had to wait 20 minutes (which was okay).

When I booked the phone appointment, when I walked inside the salon, and when I sat down with my nail tech I said clearly I wanted a GEL POWDER SET. This means I said it clearly three times!

I showed my nail tech a picture of one of the acrylic sets I got years ago from the same salon. I said I wanted the same neutral pink colour and shape (coffin).

I haven’t had my nails done in forever so I was already apprehensive about the experience and didn’t really understand it. After she put on the nail extension and buffed my nails I expressed that I was uncertain about my colour choice (she didn’t help me even though I showed her a picture) and asked if I could see the nail examples again. She mixed the gel with another mixture and showed it to me. I said I thought the colour didn’t look right, but she said it would change after. The colour stayed the same. I wasn’t happy with how the colour turned, but I decided not to make a fuss.

When I went to pay, I was charged $70, when my gel powder set should have only been $45. I paid in shock. However, less than a minute after leaving the salon, I walked back in and (politely) said that I was charged too much. My nail tech argued with me and refused to refund me the additional money. She said that she upgraded me. I did not ask for that. I clearly said I wanted a gel powder set. She then blamed me for showing my picture to her. I said that the picture was of nails I had done previously from the same salon years ago that were acrylics, so they would have been even cheaper than the gel powder set I requested!

I was not even given a receipt. This salon totally scammed me and would not fix it once I politely spoke up about it.

I will never go here again. If the salon reads this, I would like a genuine apology and amends to be made.