Reviews of Platinum Athletic Club in Surrey

A friend of mine just left his phone as collateral at the counter to borrow equipment while he worked out. Upon returning he equipment to the counter he was told by the girl at the counter that the phone was stolen and its not the responsibility of the gym to look after it!? BEWARE!!! STAFF STEAL HERE!!! First off, anything taken by the gym in order to loan out equipment becomes their responsibility in my opinion, I'm sure they wouldn't want us borrowing their stuff and then coming back and saying we lost it but demanding our collateral back. Well that door swings two ways. The management there refuses to assist and simply says it was his fault for leaving an expensive item and next time should only leave a $5 item. Wow, great customer service Platinum, I'll be recommending your shitty gym to all my friends...NOT! IF YOU ARE THINKING OF JOINING THIS GYM DO BE AWARE THAT YOUR THINGS COULD GET STOLEN AND THEY WILL NOT EVEN ATTEMPT TO HELP YOU OUT IN ANYWAY. TRY ANOTHER GYM, STEVE NASH IS MUCH MORE PROFESSIONAL!

Platnum Athletic Club advertises a $119.00 3 month package on thier web site. My membership expired last summer so I thought I would take advantage of the advertised deal. When I arrived I was told that the deal only applied to previouse members who have not held a membership for at least one year and that if I wanted the gift items advertised I would have to sighn a two year deal. THESE DETAILS ARE NOT LISTED ON THE WEB SITE ANYWHERE MAKING PLATNUM GUILTY OF FALSE ADVERTISING HAD THESE DETAILS BEEN AVAIABLE IT WOULD HAVE SAVED ME A TRIP AND A HARD SALES PITCH WOULD REMINDED ME OF BYING A VEHICLE (LET ME ASK MY MANAGER SCHEME)